Get ready for peak season returns.
Peak season is the most wonderful time of year for brands – but are you ready for a spike in returns?
The peak selling season for eCommerce retailers is nearly upon us – which means plenty of sales. Unfortunately, it can also mean plenty of returns too. Managing returns efficiently is a crucial aspect of customer satisfaction and business success. Returns are an inevitable part of online retail and addressing them effectively can make or break your brand’s reputation.
Let your returns power customer loyalty.
Effectively handling returns can play a crucial role in building and maintaining customer loyalty. When customers know that returning a product is a hassle-free and positive experience, they are more likely to continue doing business with your company.
E-commerce brands face constant challenges in managing returns efficiently while maintaining customer satisfaction. More than 20% of online purchases will end in a return. And 89% of consumers say a poor return experience will lead them to stop purchasing from a brand.
Partnering with a 3pl with an effective and flexible returns solution can give you a competitive advantage and help to build a strong, long-lasting relationship with your customers.
After Acquisition, there’s retention. Peak season means you’ll experience heightened demand, leading to more sales and product returns. Events like Black Friday and Cyber Monday present you with a unique opportunity to not only acquire, but retain new customers more easily.
By partnering with a reliable 3PL, eCommerce brands can turn the burden of returns into an opportunity to build trust and loyalty with their customers. As the eCommerce industry continues to grow and evolve, working with a 3PL can be a strategic move to navigate the complexities of reverse logistics and drive success in the online retail world.
Rethink your returns with Elanders
Here at Elanders we can help you create a seamless returns experience for your customers. Partner with Elanders for your returns management and you’ll benefit from:
Real-time reporting and analysis – helping you to identify common trends from faulty goods or poorly fitting items for supplier review.
Quality control – returned items are logged upon processing and quality checked to meet your specific criteria for refund processing and restocking.
Disposal – returned items that aren’t deemed fit for resale are processed in a controlled manner via a destruction order, ensuring safe and tight control of all defective goods for added peace of mind.
Flexible Shipping Options – We have access to multiple carriers in case of any single carrier’s issue provides alternatives in case problems arise. Businesses are also encouraged to sign up for the Preferred Shippers Program with Elanders. Members of this program can enjoy better rates and dedicated support during the peak season.
Improved Scalability – One of the main benefits of using a 3PL like Elanders is that it can help eCommerce businesses scale their operations. We have the experience and infrastructure to handle increased volumes of orders and shipments.
So, if you want your returns process to run smoothly this peak season, speak to us.